Asking the Ultimate Awkward Question

Photo of spiral staircase, showing expanding and narrowing perspectives
Photo credit: “Perspective I” by sabl3t3k, licensed under CC BY-NC-ND 2.0
How gov’t works: 1-Problem identification; 2-Agenda-setting; 3-Policy development; 4-Delivery/implementation; 5) Evaluation
Systems design (e.g. benefits programs), service design (e.g. emergency response benefit), product design (web form)
Generative user research (what’s the real problem?); service design (what are the pain points?); usability (green vs blue?)

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